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Integrated solutions for "value-added" and sustainable leisure.

EULEN Tourism is a Grupo EULEN firm specialised in offering and managing all kinds of specific outsourcing services to meet the needs of the tourism sector. All this under a unique integration with values such as professionalism, experience, unique dialogue, flexibility and continuous innovation.

We will provide you with a single interlocutor specialised in the tourism sector for the management and operation of the entire portfolio of services. By combining all our services, we can cover each of our clients’ needs, allowing you to concentrate your efforts on developing your business. Our R&D&I department applies the latest trends and technologies in the management and operation of services, providing an up-to-date vision adapted to every need.

Services for catering

We offer a five-star service for hotels, guesthouses, campsites and rural houses. We accompany you on your trip to make your experience unique. EULEN Tourism allows us to comprehensively manage different services in a unique way and tailored to the client’s needs. This allows us to improve the quality and efficiency of the merged services, without losing their specialisation.

At EULEN we take care of the management of all aspects related to the hospitality sector, both from the point of view of the establishment and its workers as well as the client: cleaning, security, maintenance, human resources, etc.

EULEN Hotels is a company within Grupo EULEN that specialises in the comprehensive management of all services developed and specialised in the hotel sector. We will provide professionalism and quality in your services with more efficient and reliable processes, covering the specific needs of the sector. This is possible thanks to our employees with service-oriented training and to all the clients who place their trust in us.

Isolated or integrated services (Facility Services) in buildings

  • Cleaning. Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products. Hygienic cleaning and environmental control.
  • Environment. Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest Control.
  • Maintenance. Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.
  • Security. Consultancy services. Access control. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.
  • Support services. Telephone helpline and information service. Call management. Concierge. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical services.

Isolated or integrated services (Facility Services) in the exterior of buildings

  • Cleaning. Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. TV inspection and leak detection. Water jet cleaning.
  • Maintenance. Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.
  • Security. Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.
  • Environment. Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

Specific services for the customer’s core business

  • Customers’ areas services. Room, apartments and common and sports areas cleaning. Valet, laundry, room and reception services. Elimination of rodents, pest and legionella bacterium control and prevention. Works of art treatment under controlled atmosphere. Ozonization.
  • Maintenance. Maintenance of air conditioning systems, medium-low tension systems and sanitary water systems. Fire fighting network. Management and coordination of works and projects. Plumbing, carpentry and locksmith services.
  • Personal security. Bodyguard escorting service for customers. Special protection vehicles for customers.
  • Support services. Bellhop, coffee shop and kitchen services. Services in restaurants. Vending. Organization of events. Comprehensive management of sports facilities and spa. Nursery school services. Medical service. Guided tourist tours and transportation services for customers.

Support services to the customer's core business

  • HR Services. HR consultancy, training and coaching. Provision of professional profiles. Specific training for a job position PRL services.
  • Business process outsourcing (BPO) 
    • Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurances. Advertising.
    • Field inspection and appraisals: inventories, audits. Surveys.
    • Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
    • Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.
  • CSR Support. Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

Total Facility Management

In a sector as complex as hotel and catering trade sector is, the use of Grupo EULEN’s Total Facility Management guarantees quality and efficiency. Include services:

  • Contribution of the FM structure. Analysis and definition of service levels and compliance with the current legislation. Incident management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.


Global tourism security services

Grupo EULEN offers different integrated security services with the aim of unifying all the specific security services for the tourism sector, thus offering a global tourism security service.

In this service, we unify all our conventional surveillance services into a single service, providing tourism companies with the latest technologies applied to video surveillance and personnel specialised in the service who will ensure the security of their facilities and clients.

Services focused on sustainable tourism

At Grupo EULEN we design sustainable development services in the tourism industry. That is why EULEN TOURISM has an innovative HOSPITALITY tool whose management module uses Blockchain technology and artificial intelligence to visualise information in a geospatial environment and plotted for proper analysis, data visualisation and real-time intervention.

It has a dashboard with the KPIs to be measured for the different departments such as HouseKeeping, Stewarding, Maintenance, Security, among others, and includes the assessment of the environmental impact on the client and its surroundings. This allows us to be more efficient and to be able to give a greater operational response to the client.

Services for the leisure and entertainment sector

Improvement is one of our constants; that’s why our services for the leisure and entertainment sector are evolving. You will soon be able to find here updated information about the services we provide in this sector.

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