Our customer service and information service is based on a highly qualified professional team, but, above all, on an empathetic and close team, capable of putting itself in the place of those who need help or guidance at a specific moment.
Because a public information and customer service, whether it is for citizens, passengers on a means of transport, users of a health service, groups of tourists or visitors to a fair or congress, has to be efficient, fast and, above all, human.
Our face-to-face and telephone assistance and information services are designed to provide help in buildings, facilities and transit areas with large numbers of people (airports, stations, trade fairs, theme parks, hospitals, public administration, etc.), places where our staff try to provide the best possible service to those who require it with precise, clear and detailed information, personalised assistance or efficient management of appointments and incidents.
All our professional teams are trained to collect the information obtained from the interaction with the users and use it to improve the services.