The loyalty and trust of our customers is the best guarantee of our service in this field. The mutual trust between Grupo EULEN and the different financial, insurance and development companies has been built throughout the years.
- Ancillary Services
- Solutions HR
Isolated or integrated services (Facility Services) in buildings
Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products Hygienic cleaning and environmental control.
Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest control.
Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.
Consultancy services. Control of access. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.
Telephone helpline and information service Call management. Janitor services. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical service.
Isolated or integrated services (Facility Services) in the exterior of buildings
Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. Inspection by TV and leak detection.
Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.
Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.
Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.
EXTERNAL CUSTOMER CARE
Specific services for the customer’s core business
Promotion and sales
Promotions in shopping centers. Sales force. Marketing activities in the retail channel. Recruitment and modification of policies through the call center.
General home insurances
Works and repairs. Investigation of losses.
Management of losses
Processing of accidents. Coordination of visits. Expert’s report. Coordination of actions. Supervision of services. Quality control. Satisfaction surveys.
Managing the network of health centers and hospitals. Medical and DUE’s service. Management of the ambulance service.
Management of morgues. Management of undertakers’. Management of florists.
Real estate management
Comprehensive maintenance of foreclosed properties. Management of the sale of properties. Administrative management of properties. Lettings management.
Workshop network management. Taxi service management. Towing service management. Travel management Fines management.
Museums and exhibition halls management. Sports and educational centers management. Cultural heritage management. Hospital classrooms, nursery homes and day care centers management.
Support services for the customer´s core business
Human resources, training and coaching. Recruitment and provision of professional profiles. Specific training for a job position. PRL services.
Business process outsourcing (BPO)
- Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurance. Advertising.
- Field inspection and appraisals: inventories, audits. Surveys.
- Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
- Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.
Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.
TOTAL FACILITY MANAGEMENT
Our worldwide management of comprehensive services allows our customers reducing costs and optimizing resources. Grupo EULEN’s hallmark is a guarantee of quality and personalized attention. Includes services:
Contribution of the FM structure. Analysis and definition of service levels and compliance with the current legislation. Incident management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.