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Privacy policy

Following the principles of legality, loyalty and transparency emanating from the data protection regulations, we provide you this Privacy Policy:

Who is the controller of the personal data?

  • Controller: EULEN Panamá de Servicios S.A. y EULEN Panamá de Seguridad S.A.
  • Address: Albrook Comercial Park, Planta Baja, Oficina L7, Corregimiento de Ancón, Provincia y Ciudad de Panamá. 
  • Página Web: www.eulen.com/pa/.
  • Contact: [email protected].

What data do we process? 

For the purposes set out in the following section, EULEN Panamá de Servicios S.A. may process, depending on the service provided to users, the following personal data:

  • Identification and contact data (e.g., first and last name, e-mail address, postal address, telephone number, IP address, traffic data, location, etc.).
  • Personal characteristics (e.g., date of birth, age, etc.).
  • Academic or professional data and/or employment details (e.g., data contained in your CV and cover letters, job position, duties performed, suitability of your application for the job offered, etc.).
  • Commercial information data (e.g. activities and business).
  • Economic, financial or banking data.
  • Data contained in the forms: any data that the user includes in the contact forms. 

Users shall refrain from entering through the website data revealing racial or ethnic origin, political opinions, religious or philosophical convictions, or trade union membership, and the processing of genetic data, biometric data, data relating to health or data relating to sex life or sexual orientations.

Why do we process your personal data? 

EULEN Group, will process the users data, manually and/or automatically, to comply with the following purposes and in accordance with the bases of legitimacy:

ProcessingPurposeLawfulness of processing
Contact formThe main purpose is the management of the queries raised, information and assistance requested, as well as possible claims made through the forms collected on the Web Page or through the contact data collected therein. The data provided will be processed for the purposes expressly requested by the user.Data subject consent (art. 6.1. de Law N° 81)
Request for quotes on our servicesManage the request for quotes to facilitate communication between the parties and maintain a future contractual relationship between EULEN Group. and the user.Data subject consent (art 6.1. de Ley N° 81).
Processing is necessary for the performance of a contract (art. 6.2.Law Nª81): We will process your data in accordance with this basis of legitimacy for: the management of the contracting of services after the acceptance of the quotation or the execution of the contract signed.
Job candidatesTo develop selection processes for Grupo EULEN.  It is possible to process the data of the disability certificate in case you have it and would like to provide it to companies wishing to hire people with disabilities in order to comply with current regulations. From the processing of your data it is possible to obtain your professional profile.Data subject consent (art. 6.1. de Law N° 81).
Complain boxFacilitate a channel of communication with its governing bodies that serves as an instrument to report any irregularity or conduct contrary to the law, to the principles contained in the EULEN Group Code of Ethics, or any conduct that could lead to the commission of any type of crime.Data subject consent (art. 6.1. Law N° 81).
Newsletters / Commercials communicationTo provide information of interest about our activities, our services, relevant news and novelties regarding our products or services.Data subject consent (art. 6.1. Law N° 81).

Is the provision of data voluntary? May I withdraw my consent?

The data we request are adequate, relevant and strictly necessary and in any case are you obliged to provide them, but their non-communication may affect the purpose of the service or the impossibility of providing it.

However, all contact information on the forms marked with an asterisk* must be provided, since their omission could make it impossible to provide the services or information requested (for example, if the user does not provide certain information in the Complaints Mailbox, the complaint cannot be processed properly).

In the same way, you have the possibility and the right to withdraw your consent for any specific purpose granted at the time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

How long will we retain your personal data?

Your data will be kept for the minimum time necessary for the proper provision of the service offered or for any of the purposes set out above, as well as to meet the responsibilities that may arise from it and any other legal requirement.

Who are the recipients of your data?

Your data may be communicated to companies belonging to the EULEN Group (www.eulen.com), for internal administrative management based on legitimate interest.

  • Companies belonging to the EULEN Group (www.eulen.com) for internal administrative management. 
  • Clients to whom the company offers or provides its services, to accredit the technical and professional solvency of the personnel of the company and the fulfillment by the company of the obligations and requirements that are legally or contractually demandable.
  • Public and private entities in charge of issuing authorizations, licenses, authorizations or certificates that EULEN Group companies are interested in obtaining, to certify compliance with the requirements.
  • Public or private entities, when the service involves the communication of the data for the execution of the contract or for the aforementioned purpose.
  • Companies contracted by EULEN Group for the management of corporate services (social protection entities, medical care departments, labor protection, insurance companies and services for the prevention of occupational hazards or the preservation of workers’ health, etc.).

What are your rights when you provide us with your data?

Under the terms and scope set forth in current regulations, any person has the right to:

  • Right of access
  • Right of information
  • Right to deletion
  • Right to restriction
  • Right to object
  • Right to portability

If you feel that your rights have not been properly addressed, you may contact [email protected] or go to the National Authority for Transparency and Access to Information (ANTAI).

Confidentiality and Security

Eulen Panama S.A. informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the processing phases. 

In order to safeguard the security of your personal data, we inform you that all the necessary technical and organizational measures have been taken to ensure the security of the personal data provided.

Last update: April 2023

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