Catering

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At EULEN, we manage any aspect related to the hotel and catering trade sector both from the establishment and employees’ point of view and from the customer’s point of view: cleaning, safety, maintenance, Human Resources and any other related service.

  • FS&M
  • Cleaning
  • Security
  • Ancillary services
  • Maintenance
  • Environment
  • Healthcare
  • Solutions HR

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grupo eulen hospitality buildings

PROPERTY

Isolated or integrated services (Facility Services) in buildings

  • Cleaning

    Cleaning at works, general maintenance, wall-to-wall carpets, windows and screens. Cleaning and restoration of facades. Supply of hygiene products Hygienic cleaning and environmental control.

  • Environment

    Maintenance and replacement of indoor plants. Environmental hygiene: audits, environmental surveillance, radiation and water monitoring. Certifications. Pest control.

  • Maintenance

    Technical-legal preventive maintenance. Conductive, corrective and predictive maintenance of facilities by means of analysis techniques and GMA and CAT systems. Energy services. Upgrading works. Projects. Networks management.

  • Security

    Consultancy services. Control of access. Surveillance. Escorts. Installation and maintenance of security systems. Information security. Fire protection. Design of the building’s emergency plan.

  • Support services

    Telephone helpline and information service Call management. Janitor services. Pouch and documentation management. Meeting rooms, reprography and archive management. Furniture. Removals. Warehouse. Destruction of documents. Medical service.

Isolated or integrated services (Facility Services) in the exterior of buildings

  • Cleaning

    Cleaning of external areas. Collection of solid urban waste. Cleaning of waste water treatment networks. Inspection by TV and leak detection.

  • Maintenance

    Maintenance and repair of perimeter fences. Inspection and maintenance of outdoor water hydrants.

  • Security

    Control of external accesses. Surveillance patrols. Installation and maintenance of perimeter detection systems.

  • Environment

    Comprehensive maintenance of green areas: earthworks, irrigation systems, civil works. Installation and maintenance of lighting, ornamental fountains and pumping facilities.

grupo eulen customer areas and hotel users

HOTEL CUSTOMER AND USER AREAS

Specific services for the customer’s core business

  • Customers’ areas services

    Room, apartments and common and sports areas cleaning. Valet, laundry, room and reception services. Elimination of rodents, pest and legionella bacterium control and prevention. Works of art treatment under controlled atmosphere. Ozonization.

  • Maintenance

    Maintenance of air conditioning systems, medium-low tension systems and sanitary water systems. Fire fighting network. Management and coordination of works and projects. Plumbing, carpentry and locksmith services.

  • Personal security

    Bodyguard escorting service for customers. Special protection vehicles for customers.

  • Support services

    Bellhop, coffee shop and kitchen services. Services in restaurants. Vending. Organization of events. Comprehensive management of sports facilities and spa. Nursery school services. Medical service. Guided tourist tours and transportation services for customers.

grupo eulen hospitality support

SUPPORT

Support services for the customer´s core business

  • HR Services

    Human resources, training and coaching. Recruitment and provision of professional profiles. Specific training for a job position. PRL services.

  • Business process outsourcing (BPO)

    • Business process outsourcing: invoicing, wages, digitalization of documents. Vehicles. Audits. Accounting. Treasury. Consultancy. Insurance. Advertising.
    • Field inspection and appraisals: inventories, audits. Surveys.
    • Telemarketing and sales force: post-sale services and creation of customer loyalty. Data recording. Collection management and complaints management. Promotions. Call center.
    • Other services: logistical brokers. Remote adviser. Mystery shopper. Surveys. Loyalty program.
  • CSR Support

    Social, labor, environmental and cultural activities. Audits: compliance with current legislation. Labor conditions supervision. Resources and waste management monitoring. Supply chain monitoring. Company partnership strategies.

grupo eulen total facility management hospitality

TOTAL FACILITY MANAGEMENT

In a sector as complex as hotel and catering trade sector is, the use of Grupo EULEN’s Total Facility Management guarantees quality and efficiency. Include services:

Contribution of the FM structure. Analysis and definition of service levels and compliance with the current legislation. Incident management. Improvement proposal. Manuals. Quality control. Property management. Integrated computer system. Comprehensive management of services. Support services.

References

EULEN Group provides or has provided services in the leading companies of the sector of Catering.