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Privacy policy

Following the principles of legality, loyalty and transparency emanating from the data protection regulations, we provide you with this Privacy Policy.

Who is the Data Controller of your Data?

  • TAX IDENTIFICATION NUMBER: A28517308.
  • Address: Gobelas, 29 – 28023 Madrid.
  • Website: www.eulen.com.
  • Contact: [email protected]

Who acts as Data Protection Delegate for the companies belonging to the EULEN Group?

  • General Secretary of EULEN Group.
  • Address: Gobelas, 29 – 28023 Madrid.
  • Contact: [email protected].

What data do we process?

For the purposes set out in the following section, EULEN Group may process, depending on the service provided to users, the following personal data:

  • Users’ identification and contact data (e.g. name and surname, email, postal address, telephone, IP address, traffic data, location, etc.).
  • Personal characteristics of users (e.g. date of birth, age, etc.).
  • Academic or professional data and/or employment details (e.g. data contained in your CV and cover letters, job position, duties performed, suitability of your application for the job offered, etc.).
  • Commercial information data (e.g. activities and business).
  • Economic, financial or banking data.
  • Data contained in the forms: any data that the user includes in the contact forms.

Users must refrain from entering data through the website that reveals ethnic or racial origin, political opinions, religious or philosophical convictions, or trade union membership, and the processing of genetic data, biometric data, data relating to health or data relating to sex life or sexual orientations.

What is the purpose for which we process your data? What is the legitimacy for the processing of your data?

EULEN Group will process user data, manually and/or automatically, in order to comply with the following purposes and in accordance with the bases of legitimacy:

NameTypeExpiry
Contact form (Contact, information, help, thank you or complaint)The main purpose is the management of the queries raised, information and assistance requested, as well as possible claims made through the forms collected on the Website or through the contact details collected therein. The data provided will be processed for the purposes expressly requested by the user.Consent of the data subject (art. 6.1.a of the RGPD): We will process your data based on the free, specific and informed consent that you give us on our forms.Legitimate interest (art. 6.1.f of the RGPD): Legitimate interest of the Group to respond to requests for information through the Website and the contact details contained therein.
Request for quotations on our servicesTo manage the request for quotations in order to facilitate communication between the parties and maintain a future contractual relationship between the EULEN Group and the user.Consent of the data subject (art. 6.1.a of the RGPD): We will process your data based on the free, specific and informed consent that you give us in our forms.Execution of the contractual relationship (art. 6.1.b of the RGPD): We will process your data in accordance with this basis for: the management of the contracting of services following acceptance of the quote; the execution and fulfilment of the contract signed between EULEN Group and the user; payment; invoicing; communication between the parties.
EULEN Group candidates or apply for a jobTo develop selection processes. Your disability certificate may be processed if you have one and would like to provide it to companies wishing to hire people with disabilities in order to comply with current regulations. From the processing of your data it is possible to obtain your professional profile.Consent of the data subject (art. 6.1.a of the GDPR): We will process your data on the basis of the free, specific and informed consent you give us in our forms and records.
Complaints boxFacilitate a channel of communication with its governing bodies that serves as an instrument for reporting any irregularity or conduct contrary to the law, to the principles contained in the Group’s Code of Ethics, or any conduct that could give rise to the commission of any type of offence.Legitimate interest (art. 6.1. f of the RGPD): Legitimate interest of the Group to respond to requests for information through the Website, as well as to comply with internal regulations and the code of ethics of the EULEN Group. Legal obligation (art. 6.1.c of the RGPD): To comply with applicable legal obligations.
Newsletters / Sending commercial communicationsTo provide information of interest about our activities, our services, relevant news and updates regarding our products or services.Consent of the interested party (art. 21.1 of the LSSI): The sending of communications may be made effective when expressly requested (by means of a form, for example) or expressly accepted (by clicking on a consent). Prior contractual relationship (art. 21.2 of the LSSI): The sending of commercial communications related to the product or service initially contracted by the User may be carried out. The interested party may object at any time to the sending of this type of communications in any of the data collected in this policy.
Customer area / Corporate Employee PortalManage the commercial and/or professional relationship.Execution of the contractual relationship (art. 6.1.b of the GDPR).
CookiesCookies are files sent to a browser by a web server to record the User’s activities on a specific website. You can consult the specific purposes in the Cookies Policy.Consent you give us for the installation of cookies or data storage and retrieval devices in accordance with art. 22.2 of the LSSI.

Is the provision of data voluntary, and can I withdraw my consent?

The data we request are adequate, relevant and strictly necessary and in no case are you obliged to provide them, but failure to provide them may affect the purpose of the service or the impossibility of providing it.

However, all contact details on the forms marked with an asterisk* must be provided, as failure to do so may make it impossible to provide the services or information requested (for example, if the user does not provide certain details in the Complaints Mailbox, the complaint cannot be processed properly).

Likewise, you have the possibility and the right to withdraw consent for any specific purpose granted at the time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

How long will we keep your data?

Your data will be kept for the minimum time necessary for the correct provision of the service offered or for any of the purposes set out above, as well as to meet the responsibilities that may arise from the same and any other legal requirement (extra-contractual, contractual, fiscal, accounting obligations…).

For the sending of communications, we will process your data until you revoke the consent given.

The data relating to your CV will be kept until two years have elapsed since the last update of your data or the last contact between you and our company.

To whom will your data be communicated?

Your data may be communicated to companies belonging to the EULEN Group (www.eulen.com), for internal administrative management based on legitimate interest.

In addition, we inform you that certain data, within the framework of the regulations in force or the contractual relationship you maintain with EULEN Group, may be communicated to:

  • Competent judicial and administrative authorities and communications required or expressly provided for in the applicable regulations.
  • The State Security Forces and Corps by virtue of the provisions of the Law.
  • Banks and financial institutions for the collection of the services offered.
  • Public or private entities, when the service involves the communication of data for the execution of the contract or for the aforementioned purpose. For example, if we are managing a selection process for you, we may communicate your data to the companies for which the processes are carried out and to the companies for which the latter are going to provide the services in which you will be involved if you are selected.

In addition, your personal data may be accessed by the EULEN Group’s data processors, i.e. service providers who have to access your personal data in order to carry out their functions in accordance with the provisions of art. 28 of the GDPR.

What are your rights when you provide us with your data?

You have the right to:

  • Request access to personal data relating to the data subject.
  • Rectify or delete erroneous or inaccurate data or delete them.
  • Object to their processing.
  • Request the restriction of their processing.
  • Data portability.
  • To oppose the processing of their data and the sending of commercial communications.
  • File complaints with the Data Protection Delegate.

You may exercise your rights by ordinary mail or e-mail addressed to EULEN, S.A. – CIF: A 28517308, Gobelas, 29 – 28023 Madrid, www.eulen.com, [email protected].

In order to exercise your rights, we may request, where necessary, a photocopy of your ID card or other equivalent identification document.

If you believe that your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency (AEPD). Forms, forms and more information about your rights are available on the AEPD website (www.aepd.es).

At EULEN Group we are committed to compliance with data protection regulations, so if you have any questions regarding how we handle your personal data or would like additional information, please do not hesitate to contact us via the channels indicated.

Confidentiality and Security

EULEN Group informs you that your data will be treated with the utmost care and confidentiality by all personnel involved in any of the processing phases.

In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data provided.

Last updated: December 2020.

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customers in 12 countries